Frequently Asked Questions - Carers

 

Can I take my Webster-pak on overseas travel?

My relative is being admitted to an aged care facility, how do I get a Webster-pak for them?

What is the Multi Dose Webster-pak?

Who can use and benefit from Webster-pak?

Can more than one week’s supply of medication be supplied?

What if there are more than 4 doses a day or if medication is to be taken before food?

What makes Webster-pak different from anything else?

Where are the rest of the Medications kept?

What happens if the doctor changes something?

What proof is there that it is as good as you say?

How can I remind clients to take/give non-packed medications?

What do I do if I have a customer who can’t read English very well?

Do you have any suggestions for how I can help community customers remove their medication?

Who takes the legal responsibility for the Webster-pak?

What if I have more questions?


 

Can I take my Webster-pak on overseas travel?

Yes, the Webster-pak is suitable for overseas travel. However you should also take a copy of your prescriptions, and/or a care plan from your GP that identifies all the medication in the Webster-pak. You should ensure everything in the Webster-pak is on the doctors care plan including medication that may not require a prescription in Australia. This care plan should also include all medications you are taking, not just those in your Webster-pak (such as liquids or inhalers).

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My relative is being admitted to an aged care facility, how do I get a Webster-pak for them?

Use the Pharmacy Finder (located on the Webstercare website) to search by postcode to find your nearest pharmacy that supplies Webster-pak.

Alternatively the Aged Care Facility may recommend their local pharmacy service provider.

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What is the Multi Dose Webster-pak?

The Multi Dose Webster-pak is a sealed weekly calendar pack designed to help people take their medication correctly, according to their doctor’s orders. All regular medication that needs to be taken each week is sealed within the blister compartments.

The Webster-pak is designed to be as simple as possible. It is arranged 4 columns across for the 4 doses of the day and 7 rows down for the seven days of the week.

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Who can use and benefit from Webster-pak?

 Webster-pak is ideal for, but not limited to the following situations;

  • Anyone on regular medication
  • Short term doses or antibiotics
  • School Children
  • Mental health patients
  • Elderly patients living at home
  • Clients receiving support services
  • People of culturally & linguistically diverse (CALD) backgrounds
  • Disability Services clients
  • Travellers: nationally or internationally
  • People going into respite care
  • People with low vision
  • People in rural or remote areas

 

Webster-pak helps to give people in the community added independence with or without the support of a relative or carer or with the support of home nursing services. Anyone on important medication will benefit no matter what their age.

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Can more than one week’s supply of medication be supplied?

 Yes! The pharmacist simply prepares as many packs as required. This is dependent on Pharmaceutical Benefit prescription quantities.

Each folder holds one week’s supply. Four folders can be sent for a month’s supply. In some cases, where a person may only have one or two dosage times, the pack can be tailored to hold two weeks or a month’s supply all in the one pack.

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What if there are more than 4 doses a day or if medication is to be taken before food?

 More than 4 doses can easily be handled using a second pack. Everything can be handled simply and effectively. Before food, antibiotics and sliding scale doses can all be accommodated if necessary.

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What makes Webster-pak different from anything else?

 Webster-pak is recognised for its distinctive visual cues. People can see at a glance if they have or haven’t taken a medication plus it is easy to see if they are taking their medication correctly. One thing General Practitioners find valuable is that if a patient does not take medication in the correct order (according to package labelling), one can quickly tell. This is a good indicator that the person needs more assistance to manage their medication.

Webster-pak is tamper-evident. It can’t be spilled accidentally and medications can not be changed without being obvious.

Additionally, there is no chance of doubling up or missing doses and not being able to tell. The integrity and responsibility for the accuracy of the pack is guaranteed by the pharmacist.

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Where are the rest of the Medications kept?

Only enough tablets/capsules to last one week are sealed inside the blister sheet. There will always be some medication left over which will be used for the following week. The ‘left over’ medications are kept at the pharmacy in sealed plastic bags. These are dispensed in their original packs as normal, each labelled with the person’s name & stored separately in Integrity Bags labelled with the client’s name.

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What happens if the doctor changes something?

 Doctors can review, change dosage and add medication regularly. As the balance of each person’s medication is retained at the pharmacy, a new pack with the new medication can be prepared and delivered without delay.

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What proof is there that it is as good as you say?

 Webstercare Systems are universally known and respected. Multi Dose and Unit Dose 7® systems offer unmatched quality, reliability and accountability. A recent study demonstrated that Webster-pak helped improve compliance from 64% to 91% even after six months. 1,2

Significantly, this was amongst the most challenging group of all, mental health patients.

1. Managing medication made easier. (2010, Spring). VA Research Today, pp 54-57.

2. Valenstein et al. Using A Pharmacy-Based Intervention To Improve Antipsychotic Adherence Among Patients With Serious Mental Illness. Schizophrenia Bulletin 2009; pp 8-9

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How can I remind clients to take/give non-packed medications?

 Non-packed medications such as liquids, eye drops, ointments and ‘when necessary’ medication can be listed on the header card which is displayed on the front of the pack.

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What do I do if I have a customer who can’t read English very well?

 There are a range of Header Cards and labels, which have translations for many popular ethnic languages. You can purchase materials to create packs for the 20 most spoken languages other than English in Australia to make it easier for people to better comprehend the correct time to take medication.

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Do you have any suggestions for how I can help community customers remove their medication?

The Pil-Bob helps many people with disabilities or poor eyesight removes their medications from a Webster-pak. It can also help prevent pills being dropped on the floor. Pil-Bob is an opportunity for a companion sale for your Webster-pak customers.


 

Who takes the legal responsibility for the Webster-pak?

 As with any dispensing process the pharmacist takes legal responsibility for the accuracy of the pack. This is a major consideration if unqualified personnel are currently taking responsibility for preparing doses of medication.

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What if I have more Questions?

 Contact our Customer Service team on 1800 244 358 to find out more.

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