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Webster-pak® Will Build Your Business by Helping You Improve Your Customer Service
With the introduction of the Webster-pak, many pharmacies have achieved growth. One New South Wales pharmacy went from a couple to 40 Webster-pak patients in no time at all.
This growth was due to them offering a higher than average level of customer service and this service was recognised as such by doctors and people in their local area. Doctors send their patients to the pharmacies they know will give their patients the best advice and support.
By offering Webster-pak you automatically join a strong network designed to build your business and make you more profit.
Doctors will refer their patients to you
Referrals will also come from other patient support services like home nursing services, aged care assessment teams, psychiatric services and medical specialists such as geriatricians. You will become recognised as a progressive and responsive pharmacist.
Patients will choose you as their number one pharmacy and spend more money with you.
Relatives and friends of the patient will shop with you as the 'word of mouth' factor comes into play. Your reputation as a quality pharmacy will travel throughout your local community.
Webstercare constantly refer doctors and carers to pharmacies who carry Webster-pak.
Doctors Support Webster-pak®
Webstercare® conducted an educational program with doctors highlighting the fact that 50% of patients don't comply with the prescribed consumption of their medication. The doctors' response was extremely positive with approximately 60% of all the doctors surveyed saying Webster-pak was instrumental in a better than expected recovery by their patients.
New Feature Proves Invaluable For Aged Care Facilities
Software developments have lead to the ability to print resident images on header cards. This invaluable feature makes administration easier, as the resident is clearly identifiable from the pack.
Help with Brand Substitution
This new 'Prescribed As' feature came about as a result of nurses requests for more information on packs.
Now, brand ordered and brand supplied can be listed on the Webster-pak.
This feature is particularly good for new staff, agency staff or carers giving them peace of mind that the right resident is receiving the right medication.
Utilising a laser or inkjet printer, in colour or black and white the results are fantastic. With the resident image everyone can be certain the right resident is receiving the right medication. See the What’s New section of this website for more details.
Improve The Way You Do Webster-pak® And Save Yourself Time
The Webstercare Community Webster-pak is the ideal Webster-pak for servicing community patients. It is quick and easy to prepare and you don’t need to print onto the foil. You simply print all the information required using a laser printer, onto an A5 header card to create a professional pack quickly and efficiently.
The Community Webster-pak offers many advantages:
- Saves time because there is no need to print on the foil
- The complete medication profi le (including drug, dose and description) is printed on the back of the pack
- Both printed and blank Community Header Cards are available to suit your patient’s individual needs. Blank Community Header Cards allow you to print ‘Drugs on Front’ or special meal times
- The contents of every blister is identifiable
- Community Webster-pak has a patient image on the front of the Webster-pak to ensure the right person is taking the right medication
- Has distinctive visual clues, you can see at a glance whether someone is taking medication correctly
- Gives peace of mind to relatives, carers and loved ones
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Catering for the needs of non-English speaking clients
Webster-paks are now available in different languages. The Multi-Lingual Webster-pak allows clients for whom English is not the first language, to experience the benefits of Webster-pak.
Times of day and days of the week are printed in any one of 20 different languages. Having this information in their own language increases the chances of prescribed medication being taken correctly by people from non-English speaking backgrounds.
Multi-Lingual Webster-pak satisfy’s a strong need in the community. As people age, they may revert to their mother tongue. This is especially so for dementia sufferers.
Medication information is still printed in English. This is necessary for pharmacy checks and carers. Emergency services staff may also need this information.
The Multi-Lingual advantage:
- As easy to use as the regular Webster-pak
- Pre-printed with translations for dosage times, ie; breakfast, lunch, dinner and bedtime
- Days of the week are translated down the side of the folder
20 languages are available:
Arabic, Chinese, Croatian, Dutch, German, Greek, Indonesian, Italian, Korean, Macedonian, Maltese, Polish, Russian, Spanish, Serbian, Tagalog, Tamil, Turkish, Ukrainian and Vietnamese.
A big improvement for those who have poor eyesight
As we age many people become short sighted and suffer from vision impairment. The Australian Bureau of Statistics estimate that 13.6% of the population aged 75 years and over have a vision impairment. Webstercare has been working on a medication management solution for clients with low vision and vision impairment.
In discussions with Vision Australia, formerly the Royal Blind Society, Webstercare learned that it is easier for a person with low vision to make out white text against a black background. This has led to the development of the Webster-pak LV (Low Vision).
On the Webster-pak LV the larger font size presented as sentence case aids word recognition for people with low vision.
These changes, with the white on black contrast of the pack, helps people to identify the correct dosage time and take their medication as prescribed by their doctor.
Advantages of Webster-pak LV:
- Larger font and the white text on the black background makes it easier to read
- Upper and lower (sentence) case text is proven to be easier for people to recognise words from their shape allowing for identification of the relevant day and dosage time
Cold Seal Webster-pak is convenient and very useful when there is a chance the blue folder may not be returned for re-fill. The pressure sensitive adhesive that holds the pack together means no specialised sealing equipment is needed. It’s quick and easy for use in any pharmacy.
Some examples of cases where a Cold Seal Webster-pak may be used include:
Hospital discharge, aged care residents going home for the weekend, respite patients and children going to school. Cold Seal is particularly useful for important short-term Medications. Anybody on medication can benefit from this new pack.
Using the Cold Seal labels which are printed through the Webstercare Medication Management Software ensures your pack meets the DAA Government Funding requirements. The label prints all the relevant information and allows you to;
- Add ‘Indications’ to remind patients why they are taking their medications
- Tailor the dosage times to meet your patients requirements
- Start on the day of the week that suits you
This secure and sturdy pack offers many advantages:
- Meets all DAA Government Funding requirements
- Quick and convenient, simply peel, pack and seal
- Creates a secure seal
- Uses standard Webster-pak and Unit Dose 7 blisters and platens
- Unique adhesive label prints direct from Webstercare Medication Management Software
- Ideal for short course medications such as antibiotics or reduced doses of prednisone
- Provides a highly professional finish
- You can handwrite the profile if preferred
